Oct 13, 2021
Whoa! Didn't see that coming did ya? House cleaner does a job for a customer - gives it their best and gets screwed big time. What you need to know to manage customer expectations and end up winning the business game. Some customers are sneaky - but this bad behavior can be prevented.
Align your marketing strategy to meet and exceed your customer's expectations without getting ripped off.
Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown
FREE CLEANING WORKSHEETS - https://savvycleaner.com/worksheets
*** HOUSE CLEANER GETS RIPPED OFF CHAPTERS ***
0:00 - Did you ever get ripped off by a customer?
0:10 - Meet Angela Brown the House Cleaning Guru
0:20 - A client wants to add on work but refuses to pay
1:28 - Who was authorized to approve the work?
2:25 - Be clear about the service you provide for the price
paid
2:46 - How Customers take advantage of an hourly rate
3:20 - Offer packages that include popular upsell jobs
4:14 - Get pricing agreements from customers upfront
4:59 - Create new business rules now to manage client
expectations
5:49 - Don't allow employees to change job agreements without
approval
*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
Boundaries: When to Say Yes, How to Say No To Take Control of Your
Life - https://amzn.to/3AD0CAO
Buyer Personas: How to Gain Insight into your Customer's
Expectations, Align your Marketing Strategies, and Win More
Business - https://amzn.to/3mRuIvN
Customer's Expectation: The Ultimate Guide For Business To Respond
To Your Customer's Needs: Customer Relationship Management -
https://amzn.to/3lzdpju
How To Improve The Business Process: Tips On Improving Customer
Expectations For Your Business - https://amzn.to/3AF5UvM
Management: Meeting and Exceeding Customer Expectations -
https://amzn.to/3FEsuIL
These good karma links connect you to affiliated sites that offer
products or services that relate to today’s show. As an Amazon
Associate, I earn from qualifying purchases. Your support pays our
production costs to bring you these free daily tips. THANK YOU.
*** RATE THIS SHOW ***
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*** RATE THIS PODCAST ***
https://ratethispodcast.com/askahousecleaner
*** TRAINING & CLEANING CERTIFICATION***
https://savvycleaner.com/join
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
https://www.Amazon.com/shop/AngelaBrown
***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS***
Daily Giveaway - https://funnycleaningshirts.com
*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
LinkedIn: https://www.linkedin.com/in/savvycleaner/
Facebook: https://Facebook.com/SavvyCleaner
Twitter: https://Twitter.com/SavvyCleaner
Instagram: https://Instagram.com/SavvyCleaner
Pinterest: https://Pinterest.com/SavvyCleaner
*** GOT A QUESTION FOR A SHOW? ***
Email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at
https://askahousecleaner.com
*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY
***
http://amzn.to/2xUAF3Z
*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/
*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/
*** LOOKING FOR A WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com
*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in
working with us and you have a product or service that is cohesive
to the cleaning industry read this:
https://savvycleaner.com/product-review
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification –
https://savvycleaner.com
MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com
SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your
short-term rental
https://TurnoverCleaningTips.com
FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house
cleaners and maids.
https://FunnyCleaningShirts.com
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O
https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown
https://savvycleaner.com/reviews/angela-brown
PRODUCER: Savvy Cleaner https://savvycleaner.com